Player Protection
At aaajiji, we believe that gaming is fun — and it stays fun when you stay in control. This page covers everything you need to know about playing responsibly, the tools aaajiji provides, warning signs to watch for, and where to get help if you or someone you know needs it.
aaajiji Pledge
We put player wellbeing ahead of revenue. Every tool on this page is free, always available, and honored immediately.
Age Restriction
Under Philippine gaming regulations enforced by PAGCOR, online casino gaming is restricted to persons who are at least 21 years of age. This is not a recommendation — it is a legal requirement, and aaajiji enforces it strictly on every account.
Every aaajiji account registration requires date-of-birth confirmation. Accounts showing indicators of underage access are suspended immediately. Before processing your first withdrawal, aaajiji will complete identity verification using a valid Philippine government-issued ID, confirming your age and identity.
If you suspect that a person under 21 is using an aaajiji account — including your own — please contact our 24/7 support team immediately. That account will be closed without penalty to you, and all funds will be returned to the originating payment method.
Player Protection Tools
All tools are free, available 24/7, and take effect immediately or within 24 hours. Access them under Account Settings → Responsible Gaming.
Set a daily, weekly, or monthly cap on how much you can deposit into your aaajiji account. Limits take effect immediately when reduced and after a 7-day cooling period when increased — giving you time to reconsider.
Define the maximum amount you're comfortable losing in a given period. Once your aaajiji account reaches that threshold, you'll be prevented from placing further bets until the period resets — protecting your bankroll automatically.
Set a maximum session length. When the timer runs out, aaajiji will display a reminder and, if you choose, automatically log you out. Keeping track of time spent playing is one of the most effective responsible gaming habits.
Take a temporary break from aaajiji without permanently closing your account. Choose a cooling-off duration from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in or place bets — the break is enforced at the system level.
Request permanent or indefinite exclusion from aaajiji. Self-exclusion requests are processed within 24 hours. Once active, aaajiji will close your account, suppress all marketing communications, and block re-registration attempts for the exclusion duration.
Enable periodic pop-up alerts that show how long you've been playing and your net win/loss for the session. Reality checks are proven to help players make more informed decisions about whether to continue or step away from aaajiji.
Step-by-Step
If you feel you need a break — short or permanent — here's exactly how to activate self-exclusion on your aaajiji account. The process takes less than two minutes.
Visit aaajiji.co and sign in with your registered mobile number and password.
Tap your profile icon in the top right corner and select Account Settings from the dropdown menu.
Find the Responsible Gaming section in your settings menu. All player protection tools are listed here.
Select Self-Exclusion and choose your preferred duration: 6 months, 1 year, 5 years, or permanent.
Confirm your request. aaajiji processes all self-exclusion requests within 24 hours. You'll receive a confirmation email. Your account will be locked, marketing suppressed, and re-registration blocked.
Can't log in? If you're in a situation where accessing your account is difficult, contact aaajiji support via live chat or email [email protected] directly. Our team will process your self-exclusion request without requiring account login.
Know the Signs
Problem gambling affects Filipino families across Manila, Cebu, Davao, and every corner of the country. It doesn't discriminate by income, age, or background. aaajiji encourages all players to be honest with themselves about how gaming fits into their lives. Ask yourself:
Do you bet more money than you can afford to lose?
Do you chase losses — betting more to try to win back what you've lost?
Has gambling caused conflict in your family, relationships, or work?
Do you feel restless or irritable when you try to reduce or stop gambling?
Have you borrowed money or sold belongings to fund gambling?
Do you hide your gambling habits from family or friends?
Do you gamble to escape stress, anxiety, depression, or personal problems?
If you answered yes to any of these
Please consider using aaajiji's self-exclusion or cooling-off tools, or reach out to our support team. Problem gambling is treatable, and taking the first step to acknowledge it is an act of strength — not weakness.
Support Resources
If you or someone you know in the Philippines needs support for problem gambling, the following resources provide confidential assistance.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming programs for Philippine-licensed platforms. PAGCOR's responsible gaming framework sets the standards that aaajiji follows.
Philippine government gaming authority. Contact via Philippine government channels.
The NCMH Crisis Hotline provides 24/7 mental health support for Filipinos. Problem gambling often co-occurs with depression and anxiety — reaching out for mental health support is a valid and important step.
Hotline: 1553 (available 24/7 in the Philippines)
aaajiji's support team is trained to assist players experiencing difficulties with their gaming behavior. Conversations about responsible gaming are confidential and handled without judgment by our Philippine-based team.
Available 24/7 via live chat. Email: [email protected]
Our Commitment
aaajiji was built for Filipino players, and we take that responsibility seriously — more seriously than any profit target or growth metric. A player who games within their means, stays entertained, and comes back because they genuinely enjoy it is worth more to us than any short-term revenue from someone playing past their limits.
That's why aaajiji's responsible gaming tools are not buried in a settings page that's hard to find. They're front and center because we want you to use them. We train our support team to notice the signs of distress and respond with empathy. We suppress promotional communications to players who have set limits or entered cooling-off periods. We enforce the 21+ age restriction without exception, whether you're in Manila, Cebu, Davao, or anywhere in the Philippines.
Gaming at aaajiji should feel like the best part of your day — not a source of worry, shame, or financial stress. If it ever starts feeling like the latter, please use the tools on this page. And if you need help that goes beyond what aaajiji can provide, reach out to the support resources listed above. You're not alone, and there is help available.
aaajiji gives you world-class games and the tools to stay in control. Join over a million Filipino players who chose to play responsibly. 21+ only.